DELIVERIES & ORDERS
Standard delivery time is 4-5 working days. We are unable to offer next day delivery services at present.
You will receive an email once your order has been dispatched, containing a tracking number and a link to view delivery details.
Once your order has been confirmed, it will be shipped automatically and cannot be changed or cancelled. If you have any queries or issues, please do get in touch with us at firstname.lastname@example.org
All of our deliveries are sent from our contract depot in Kent. All deliveries will be sent by courier with DPD.
Unfortunately, we cannot offer deliveries outside of the UK at present. However, we have a few international distributors who can recommend stockists or you may be able to purchase directly from them. Please get in touch with us via email at email@example.com.
£8.73 delivery for orders under £20
£4.99 delivery for orders over £20
Free delivery for orders over £60
Scottish Islands: £18.00 delivery fee
Scottish Highlands: £10.00 delivery fee
Isle of Man: £18.00 delivery fee
Isle of Wight: £10.00 delivery fee
Scilly Isles: £18.00 delivery fee
Northern Ireland: Unfortunately, we have temporarily suspended deliveries to Northern Ireland. We hope to resume them soon.
We are sorry to hear that you are not satisfied with your order. Please contact us via firstname.lastname@example.org and our customer care team will be happy to assist.
After you have received your goods, you can return any item to us for a refund, as long as it is unused and returned in the original packaging within 7 days of receipt of your goods and you have notified us of the reason for the return, by contacting us on the email address above. Once opened due to hygiene we are unable to make a refund on any goods unless the product is faulty. You can either return items by recorded Royal Mail delivery or by a secure courier service. You will be responsible for these charges.
Our product range is available to purchase from our website where you can set up your very own personal account.
Alternatively, a selection of our products are widely available at Ocado, Amazon, Wholefoods Market, Planet Organic, and other independent health food shops.
We have a few international distributors who can recommend stockists or you may be able to purchase directly from them. Please get in touch with us via email at email@example.com.
Due to current circumstances DPD are offering contactless delivery only (therefore no signature will be requested). If you are not available to take the delivery of your order, a card will be left notifying you that our courier has attempted delivery. Please note that DPD introduced a new policy in 2021 whereby if delivering to a residential address and the recipient is not home, parcels are instead left at a local DPD PickUp shop. This allows you to still receive your parcel on the expected day, whilst also reducing carbon emissions associated with redelivery attempts. Please enter your mobile number and email address on your account and our courier's will send you the tracking information for your order by text or email.
Yes! Click here to purchase a gift card.
The final order date for guaranteed delivery before Christmas is Wednesday, 20th December. Don't miss out on having your Christmas goodies on time!
The final order date for guaranteed delivery before New Year's is Wednesday, 27th December. Make sure you place your order in time to welcome the new year with your favourite products!
You’ll need an account to log in and update your delivery address. Simply navigate to ‘My addresses’ on the left hand side menu, then click ‘edit your details’.
Please note that this will not divert the delivery address if you have just placed an order.
If you need to update your card details, simply do so at checkout.
If you wish to update your email address or have any other queries, please contact our friendly customer care team, who will be happy to assist – firstname.lastname@example.org.
To submit a review, simply navigate to the product page of the item you would like to review. Click on the "Add a Review" button, and you'll be guided through the process of sharing your thoughts and rating the product.
After submitting a review, it may take up to 48 hours for it to be processed and published on the product page. We want to ensure the review meets our guidelines and standards before it's made public.
As a token of our appreciation, you will receive 100 loyalty points for each review that you leave (max 3 times per month). You can also earn an extra 25 points per submission by adding a photo to your review!
Reviews will typically be displayed with the first name and the first initial of the last name as specified on your account.
The Biona Loyalty Scheme is our way of showing appreciation to our valued customers by offering exclusive rewards, discounts and benefits for your continued support.
It's simple! Every time you make a purchase on our website or complete a specific action, you earn loyalty points. These points can be redeemed for various rewards and discounts on future purchases.
Most purchases are eligible for earning loyalty points. However, some exclusions may apply, such as purchases made with certain promotional codes.
Loyalty points have a validity of 365 days, but there's no need to worry. We'll send you a notification as the expiration date approaches.
Currently, our Loyalty Scheme is only applicable for online purchases made on the Biona website.
If you return a purchase for which you earned loyalty points, the points earned for that purchase will be deducted from your account.
Click here to discover the comprehensive range of actions that qualify for earning loyalty points.
Click here to view the list of rewards available for redemption through your loyalty points.
To redeem your rewards, just head to the "rewards" tab positioned at the lower-right corner of our website and select "Get rewards". Within this section, you can easily redeem the rewards that match your accumulated points.
If you'd like to be notified by email when something is back in stock, please ensure you have added that particular product to your wishlist. Please also ensure that you have created an account with us, and subscribed to our newsletter.
Please download our trade catalogue on the contact us page for more information, or contact us via email at email@example.com
Many of our products are produced with renewable energy - even our London office runs off of renewable energy!
We never use air freight, which causes 40-50 times the CO2 emissions of sea freight. We only ever import our ingredients by land and sea.
Yes, all of our products are made with genetically modified free ingredients. This is the assurance you are getting when purchasing certified organic foods, where by law it is prohibited to use genetically modified ingredients in the production.
Please be assured that we only work with ethical suppliers who have strict codes of conduct against any form of discrimination or exploitation. We commit to the development and use of the highest ethical trade standards and policies.
Many of our products can be recycled. Please check the packaging for specific guidance. We are seeking alternatives that are better for the environment where possible.
Here at Biona, we are working hard every day to minimise the use of plastic in our products, and our goal is to be as sustainable as possible.
Many of our products are now available in glass jars that can be recycled/reused without any compromise to their structural integrity.
We have also started rolling out paper packaging across our pasta, rice and grain ranges.
Additionally, we are currently using paper and cardboard packaging filler to wrap our products.
We understand the concerns surrounding the use of plastic and we are passionate about this issue too. Rest assured we are doing our best to work with our production sites in order to find suitable alternatives.
Some of our products do contain palm-oil. We are aware of concerns with the use of palm oil/fat in products which is why we always make sure to use only sustainably sourced suppliers registered with the RSPO (the Roundtable on Sustainable Palm Oil). We are working hard to find alternatives to palm oil/fat where possible in our products and we hope to be a palm oil free company in the future.
We regularly donate to City Harvest and Fareshare, supporting them in combatting food poverty and preventing food waste.
General product questions
Our Biona cans are free from BPA, BPS and BPF.
The lining of the cans is made of an aluminised polyester and gold organosol lacquer.
We invested in the removal of BPAs from all of our canned goods, once supply of a suitable alternative was found - this change has now been rolled out across our entire product range.
Yes! Over 400 products in our range are vegan. You can find our vegan products by using the search filter, or by looking for the vegan symbol on the product’s page.
Yes! A large amount of Biona products are made with ingredients that do not contain gluten, but since they may not be batch tested we don’t declare them as gluten free. However, we do have a large amount of certified gluten free products across our Biona & Friends’ ranges. You can find them by using the filter on our website, or by browsing our collection certified gluten free products, here. Please always check a specific products’ ingredients list. You can [to be linked to relevant page/collection]
Unfortunately, we are not currently certified Kosher.
Products marked with ‘source of fibre’ contain at least 3 g of fibre per 100 g or at least 1,5 g of fibre per 100 kcal.
Products marked with ‘high in fibre’ contain at least 6 g of fibre per 100 g or at least 3 g of fibre per 100 kcal.
Products marked with ‘source of protein’ derive at least 12% of the energy value of the food from protein.
Products marked with ‘high in protein’ derive at least 20% of the energy value of the food is provided from protein.
Fermented foods and beverages have been produced through controlled microbial growth also known as fermentation to boost gut-loving bacteria. Browse our fermented products here.
Products marked with ‘Raw’ have not been pasteurised, refined or heated over 42°C. Browse our fermented products here.
Products marked with ‘vegan’ do not contain any ingredients derived from animals and are suitable for those following a vegan diet.
Products marked with are suitable for vegetarians and do not contain meat, or fish.
Products marked with ‘gluten free’ are certified gluten-free products, making them suitable for Coeliacs. Always read the ingredients label allergen warnings.
We have opted for plastic-free packaging for this product and it can be reused, or recycled. Check with your local authority for specific guidance on how to recycle different materials.
We have opted for paper packaging for this product.
Our Nut Butters
As we do not use any emulsifiers in our nut butters, there can be a natural separation of the oil. If the nut butter jar is stored in a cooler environment, the level of separation can be more prominent. In this case we would usually recommend that you place the jar in a warm water bath for about 5 minutes to loosen the nut solids to make it easier to recombine the product.
The Biona Peanut butter does not contain xylitol and is made from 100% peanuts.
Our Beans and pulses
Our canned beans and pulses are ready to eat.
our tomato products
No, our tomato products do not contain any added additives or citric acid.
Please note that tomatoes are a natural source of citric acid.