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DELIVERIES & ORDERS

You can find our delivery fees here:
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When will my order arrive?
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How can I track my parcel?
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Can I change my order after it has been placed?
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What courier do you use?
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Do you deliver internationally?
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I have received my order, but it's incorrect or damaged. What should I do?
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Can I return my order and get a refund?
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Where can I buy Biona products?
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Where can I buy your products outside of the UK?
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What if I'm not home?
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Can I purchase a gift card?
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Will I receive a physical copy of the gift card as part of my order?
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I have just received an email from Shop Pay after placing an order with you. Is this a scam?
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Accounts

How do I update my address, contact or card details?
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Reviews

How do I submit a review?
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How long does it take for my review to appear on the website?
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Do you reward customers for leaving reviews?
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Are reviews anonymous or will my name be displayed?
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Loyalty

What is the Biona Loyalty Scheme?
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How does the Loyalty Scheme work?
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Can I earn loyalty points on all purchases?
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Will my loyalty points expire?
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Can I earn loyalty points in physical retail stores as well?
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What happens to my loyalty points if I return a purchase?
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Which actions can earn me points?
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What rewards can I redeem with my loyalty points?
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How do I redeem my loyalty points for rewards?
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Wishlist

How will I know when a specific product is back in stock?
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How do I save a product to my wishlist?
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Where can I find my saved products?
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Stock us

How can I stock your products?
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Sustainability

Do you use renewable energy sources?
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Do you air freight your products to the UK?
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Are your products GMO free?
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Do your farm workers work in ethical conditions?
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Are your products recyclable?
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What are you doing to reduce the amount of plastic that you use?
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Is your palm oil sustainably sourced?
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Do you donate to charity?
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General product questions

Do you use BPA in your cans?
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Are any of your products vegan?
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Are any of your products certified gluten free?
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Are your products Kosher certified?
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What is the difference between products that are a source of fibre vs high in fibre?
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What is the difference between products that are a source of protein vs high in protein?
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What are the fermented products in your range?
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What are your ‘raw’ products?
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What does the 'vegan' icon mean?
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What does the 'vegetarian' icon mean?
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What does the 'gluten-free' icon mean?
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What does the 'plastic-free' icon mean?
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What does the '100% Paper Packaging' icon mean?
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Are animals used in the process of harvesting your coconuts?
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Our Nut Butters

Why is there a layer of oil on top of my peanut butter?
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Do you add Xylitol to your nut butters?
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Our Beans and pulses

Are your beans and pulses ready to eat?
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our tomato products

Do any of your tomato products contain additives or citric acid?
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Vacancies

How can I join the team?
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Join the conversation

Join the community

@BIONAORGANIC

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